Controller/Planner - Lincoln

Controller/Planner

Exciting full-time opportunities available for Controller/Planners to join our team at our Lincolnshire Headquarters

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Who Are We?

At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year.

We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide.

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What Can You Expect?

We’re looking for motivated, compassionate individuals who are structured and committed to providing outstanding customer experiences. You would be joining us in the role of Controller/Planner, where you will be responsible for planning and controlling the daily movement of medically eligible patient journeys to and from their healthcare appointments in our non-emergency ambulances.

The aim of this role is to ensure precise controlling and planning of the ambulances, to allow eligible patients to get to and from their appointments in a timely manner, whilst ensuring mobility requirements of the booked journey are met.

We offer full-time, permanent positions, working 37.5 hours per week across a flexible schedule from Monday to Sunday, between 6am - 10pm. The role is based in North Hykeham, within walking distance of the train station, with free on-site parking available.

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Summary Of Main Duties Include

• Planning and controlling the daily movement of ambulance journeys transporting eligible patients to and from their healthcare appointments.

• Allocating of physical resources and patient journeys using the Cleric System to our crew members and Volunteer Car Service workers.

• Liaising with healthcare professionals and hospital departments to ensure that we are able to maximise the utilisation of the available vehicles and staff.

• Building effective relationships with crews in order to ensure the best possible patient experience.

• To work within a team to make decisions about transportation which deliver the best outcomes for patients.

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What’s In It For You?

• Competitive Hourly Rate - £13.26 rising to £14.26 after 1 year

• Contractual Sick Pay after 12 months service

• Employee Assistance Programme delivered by the UK’s #1 EAP service- Health Assured

• Increased holiday allowance for long service

• ​Refer a Friend Earn up to £500 for each friend you bring on board

• Pension Scheme

• Full Controller/Planner training induction and ongoing mentorship

• Opportunities to grow and develop

• Engaging Workplace Culture with regular company updates and Employee of the Month

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We are Looking for Great People Who:

• Experience of working in a similar transport control environment, using logistical and planning skills.

• Ability to plan appropriate journey routes for drivers.

• Problem solving ability for any challenges that may occur during day control.

• Customer service focused and able to effectively handle sensitive situations.

• Have a good geographic knowledge of the area.

• Be able to stay calm under pressure.

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Our Commitment to Safer Recruitment

Patient safety is our priority. To work for HTG-UK you will need:

• Enhanced DBS Check (conducted during onboarding if successful)

• Right to Work in the UK

• Full UK Manual Driving Licence

• Satisfactory Employment and Character References

• A Satisfactory Medical Assessment

• ​Successful candidates will also need to successfully complete a two-week mandatory training course on commencement of employment.