Activities Supervisor (Greece)

Ocean Elements

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Job Description:

Reporting to the Activities Manager you will assist with the overall smooth running of the activities available in resort. As an Activities Supervisor you will be responsible for providing support to the Beach Senior, Watersports Instructors, Activities Manager, Bike Guides and Child Care staff. You will occasionally, act in any of these roles in their absence. You will also support our customers throughout their stay, answering any queries they may have. You will ensure that practical and theory based tuition is provided and that it adheres to RYA criteria along with guaranteeing that safety measures are in place and are followed at all times. In conjunction with the Activities Manager you will create and provide a staff development and training program including succession planning. You will also be responsible for assisting the Activities Manager in conducting the weekly staff meeting.

What you will be doing:

Customer Focus

  • Obtain a daily/weekly weather forecast and relay this information to staff and guests
  • Creating a welcoming and encouraging environment for guests to learn new skills
  • Attending evening social events e.g. Charity fundraisers, Welcome Meal and Send-off BBQ

Operational

  • Effective running of the entire activities program in the Activities Manager’s absence
  • Overseeing the safe and successful running of the bike program
  • Overseeing the safe and successful running of the children’s program
  • Preparing notes, obtaining and interpreting forecasts and instruction session pre-planning for daily staff meeting
  • Running a daily staff meeting with all instructors and children’s club staff to assign duties, plan teaching sessions and ensure all groups have adequate equipment levels
  • Offer advice and guidance for instructors in relation to session planning and offer a range of alternate ideas for large groups and inclement weather
  • Delegating maintenance, cleaning and any other beach duties to instructors throughout the day
  • Motivating all beach staff to deliver high standards and enjoy their work
  • Giving staff incentives and time off in accordance with operational needs e.g. windsurf rotation
  • Responsible for the opening and set up of all beach equipment in time for lessons
  • Responsible for ensuring all equipment is securely locked and stored when the beach is closed
  • Ensure all necessary maintenance checks and preventative maintenance tasks are carried out weekly
  • Ensure maintenance records are kept and are accurate
  • Ensure all COSSH information is collated and stored on site
  • Complete weekly H&S audits
  • Write Risk Assessments for all beach related activities and areas of operation
  • Update the Ocean Elements Facebook page weekly
  • Complete instructor inductions
  • Implement and complete ongoing training programs in all areas, at all levels, for all staff
  • Ensure that Apprentice Instructors are trained in accordance with governing body syllabus
  • Carrying out first aid and completing accident forms as necessary
  • Be responsible for providing exceptional safety cover for all water users
  • Oversee, guide and develop the skills of staff in teaching groups of guests new skills in line with the governing body syllabus
  • Teaching a variety of sessions when required
  • Carrying out monthly stock takes

Sales

  • Taking bookings for activities and upselling ‘extras’ in resort
  • Using initiative to meet sales targets on logbooks, course sales, merchandise and private tuition

What we’re looking for:

Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the training and support we provide can often strengthen any weaknesses that exist in other areas.

Personal Qualities

  • Ability to work to challenging and often changing deadlines  (E)
  • Strong social/People skills/Cheerful/Outgoing (E)
  • Motivated/Passionate / Enthusiastic (E)
  • Ability to work alone and as part of a team (E)
  • Ability to cope under pressure (E)
  • Willingness to work hard / long hours (E)
  • Adaptable / Flexible Attitude (E)
  • Honest and Trustworthy (E)
  • Professional and Reliable (E)

Skills & Ability

  • Customer Service (E)
  • Communication Skills (E)
  • Problem Solving & Complaint Handling (E)
  • Sales Experience (E)
  • Planning / Organisational (E)
  • Literate/Numerate (E)
  • Spoken English to Conversational Level (E)
  • IT, Admin & Social Media (E)
  • Conversational Greek (HD)

Qualifications

It is essential that you have the following qualifications:

  • RYA Senior Instructor (in either discipline)
  • RYA Dinghy Instructor
  • RYA Start Windsurf Instructor
  • RYA Intermediate Windsurfing Non-Planing Instructor
  • RYA Powerboat Level 2
  • Safety Boat Certificate
  • First Aid (valid for a minimum of 6 months from posting date)
  • Full, clean UK driving licence

It is highly desirable that you possess one or more of the following qualifications:

  • RYA Intermediate Windsurfing Planing Instructor
  • RYA Racing Coach Level 2
  • RYA Multihull Endorsement
  • RYA Powerboat Instructor
  • RYA Advanced Dinghy Instructor
  • RYA Advanced Windsurf Instructor
  • RYA Powerboat Trainer
  • RYA Windsurfing Trainer
  • RYA Dinghy Coach/Assessor
  • BCU Kayak Instructor
  • SUP Instructor

Experience

  • Seasonal overseas experience gained within Beach or Ski Tour Operator    (E)
  • Relevant / Transferable Work Experience (E)
  • People/Team Management/Supervisory Experience (E)
  • Secure Cash Handling Experience (E)

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