Business Administration Apprentice

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A busy doctors surgery based in the Belgrave area in Leicester are looking for an administrator to join their team.

Age Range: 16-24

Hours: 30 Hours Per Week

Salary: £4.50 Per Hour

Duties Will Include;
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
- Maintaining and monitoring the Practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Filing and retrieving paperwork/ medical records
- Processing repeat prescriptions in accordance to Practice guidelines
- Provision of refreshments for staff and visitors as required
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Assisting with other duties as set by Practice Manager

Person Spec Requirements;

- Effective communications skills (Recognising different methods of communicating)
- Have an understanding of Equality and Diversity
- Be able to follow instruction/s
- Friendly & approachable
- Good work ethic
- Willing to learn

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