Introductory Management Skills

K College

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  • Level 2
  • Management
  • Nationwide

What does the course involve?: Do you have team leaders who have great technical experience but lack management qualifications? Why not support them by placing them on our Introductory Management Skills workshops. Across five days candidates will learn about their own management style, how that impacts on others, recruitment and selection, identifying and managing poor performance, basic customer service, marketing skills and much more... Course Content: DAY ONE - DEVELOPING YOUR MANAGEMENT STYLE >> Understanding the different management styles >> Assessment of your management style >> When to use each style >> The importance of professional behavior within the workplace >> The importance of seeking feedback about your skills >> Personal development plan DAY TWO - MANAGING STAFF PERFORMANCE >> How do people learn >> Importance of developing your staff >> Monitoring staff performance / giving feedback / use of staff appraisal >> Dealing with poor performance DAY THREE - RECRUITMENT & SELECTION >> Identifying and specifying staff requirements >> The recruitment process >> Interviewing applicants >> Ensuring fairness and equality DAY FOUR - MANAGING INFORMATION AND COMMUNICATION >> Importance of decision making >> Methods of communication and barriers that inhibit communication >> Presenting information >> Facilitating effective meetings DAY FIVE - CUSTOMER FOCUS >> Importance of customer care and developing customer relationships >> Developing a culture of quality and continuous improvement in the business >> Key principles of marketing Career Options: Presentation Skills Professional Email & Letter Writing Managing Client Relationships
Length: Part Time
Start date:

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