British Gas Customer Service Apprenticeships

Posted: 16th of August 2017 by Nerys Montana


British Gas is part of the Centrica Group - we're the company that supplies energy to millions of homes and offices around the UK. We look after our customers' worlds everyday by providing value for money, dedicated customer service, innovative energy solutions and the highest quality Home Care expertise in the country.

The Role


As an Apprentice at our call centres, you will play your part in delivering excellent customer service to our existing customers. You’ll be joining a team of people from many different backgrounds who are united in living our values, doing the right thing for customers, keeping things simple and being extraordinary together. You will deal with everything from billing payments to new SMART Meters to changing a Direct Debit – or helping customer  when moving to their new home, all with the added knowledge that you will be working with some fantastic people and learning excellent customer service skills.


This Apprenticeship could be the start of your new career with a real purpose, so if you want to develop new skills or  it time to change your direction, and wants to gain some real qualifications or it’s your first foot on the career ladder this has got to be one of the best opportunities available.


The Customer Service Apprenticeship is part of a UK wide scheme aimed at increasing your work based skills it is a 13 month Level 2 Customer Service Practitioner Apprenticeship, which on successful completion, will allow you to become a Customer Service Advisor.


About You


Your journey will begin with 60 days of induction learning, before progressing to on the job learning throughout the 54 weeks programme.  Support will be on hand through your apprenticeship journey and this will continue throughout your career with British Gas.  There will be a requirement for you to do some study in your own time, and to be committed to completing the apprenticeship, to achieve the Level 2 Customer Service Practitioner qualification.


What You Can Expect From Us


Competitive salary, you will benefit from a quarterly performance related bonus, pension, share scheme, 23 days holiday plus bank holidays, and a host of flexible benefits which can be tailored to suit your lifestyle.


So if you're looking for a change of career, not going to university, or if you like to learn while you earn- this could be a great opportunity for you Apply now




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