Get set for summer with a part time customer service rolePosted: 17th of June 2015 by
Exams are nearly done – time to get out there and earn some serious cash and one of the best ways is with a customer service job in the retail sector.
What’s great about these jobs is that you can work for say a Saturday but often pick up extra work quite easily; find out how to bag a job in retail.
Obviously, if you work in retail you’re going to be face-to-face with customers, so you need the skills to do this well as you will be the face of the company. Your job then is very important to the success of the company. We all know how annoying it is to receive bad customer service; it can literally make us never return, and that’s if we buy anything in the first place.
You need to know your stuff and this means that you need to understand what your company does – nobody wants to be stuck with a customer service assistant that can’t help them. You also need to be able to communicate really well and this includes face to face, via e-mail or letter or on the telephone.
ACustomer service employees work across the retail, financial, hospitality and sport and leisure centres. They offer advice, information on products and services, support with purchases as well as technical support and help with problems and complaints.
One of the most important roles in customer service is complaint / problem handling – turning an unhappy customer into a happy one is one of the best things you can do. It’s a hard task and being able to remain positive in the face of a grumpy or dissatisfied customer is key.
Regardless of where you are employed there are some rules for success in customer service roles. You need to be:
- Prompt – don’t leave customers hanging around
- Polite – No matter how hard it is, keep smiling and don’t be tempted to snap back
- Professional – Remember, you are representing your company
- Personable – You need to be likeable, pleasant and easy to talk to.
Personality goes a long way in customer services. Maybe you’re always chirpy, or maybe you’re always the one who steps in and cools things down when friends or family are stressed and maybe customer service is the perfect role for you. Find out about personality and your ideal job here.
Getting a job in customer services
Many people move into a full-time job from a part-time or Saturday job, but there are also apprenticeships available in a wide range of industries at intermediate level, which is equivalent to 5 GCSEs and at Advanced level, which is equivalent to 2 A-levels. Check out vacancies in customer services here.
When you are looking for an apprenticeship, or your first job, it’s probable that most of your attention will be focused on landing the role. ...
Applying for an apprenticeship can be a very competitive process and many organisations use video interviews as an initial screening process. Most...