How To Keep Your Cool At WorkPosted: 1st of July 2015 by
The weather may be warmer but that is no reason for you to get heated and lose your cool at work. Let’s face it, you may not be the best of friends with all of your colleagues or there may be some people that just sort of rub you up the wrong way. Even if you get on well at work, everyone has the occasional off day for some reason. So, rather than lose your temper, try these tips, and stay professional and cool in the summer heat.
It is all too easy to let your emotions get the better of you if you feel you are being criticised. If you do this, you run the risk of saying something careless or even losing your temper. So just pause and breathe deeply for five seconds while you consider your response.
- Slow Down
Rather than flying off the handle, slow down the pace of your speech, this will give you more time to think, and make sure you don’t interrupt others when they are speaking. Let them have their say, and then you can respond.
Rather than jumping in with accusations or a direct defence, it is worth first just repeating back what you just heard. This will let everyone know that you have understood them. Try something like, “Are you saying that you didn’t get the report on time?” Stick to the facts rather than emotional impact of what is being said.
- Ask Questions
If there is something you didn’t understand, ask your colleague to clarify what they mean. Ask them for examples too, so if they said you are “always” late handing in reports, ask for other examples. This allows you to begin to subtly assert some control of the discussion.
Once you have the facts you can explain your position. Do this calmly and without getting personal or casting blame, so as not to inflame the situation. If you slip up, admit it, and give yourself the chance to rephrase something, “I’m sorry, I didn’t quite mean that… let me rephrase it…”
- Time Out!
If things can’t be resolved, or you find yourself getting angry it might be worth calling a time out. Say something like, “I know we both want this resolved but it seems we aren’t getting very far with it right now. Perhaps we could take a breather and meet up again in half-an-hour?” Give everyone time to calm down and maybe work out a solution. Clear your head and come back later to resolve the issue. Remember, however heated you get, you can always call a ‘time out’ – better that than a ‘seconds out!’
You might also like:
When you are looking for an apprenticeship, or your first job, it’s probable that most of your attention will be focused on landing the role. ...
Applying for an apprenticeship can be a very competitive process and many organisations use video interviews as an initial screening process. Most...