Lewis recently completed his Level 3 Advanced Apprenticeship in Customer Service, as well as Level 2 Functional Skills in English and Maths and a BTEC Level 3 Certificate in Customer Service. The new skills he has gained have helped him develop in his current role as Hi-speed Cabin Attendant and Trainer where he also has responsibility for delivering health and safety training for all crew members.
The knowledge and experience Lewis has gained through his apprenticeships has given him a strong sense of achievement and spurred him on to continue learning. Lewis is now hoping to strengthen his skills with a Level 4 Hospitality Management qualification, with a view to furthering his career within the Red Funnel organisation.
“I always knew I wanted to work in a busy environment where I could regularly interact with people, and my current role allows me to do that, with the added responsibility of helping others learn valuable skills,” said Lewis.
“I passionately believe that the only way to offer a consistently high level of customer service is to continually improve systems and procedures that will benefit both customers and the employer. With HIT’s help I’ve really enjoyed studying for my apprenticeships and I’m looking forward to learning even more so that I can continue to offer an exceptional level of customer service.”
“During his Level 3 training Lewis identified a variety of new processes and procedures with the full support and encouragement of his managers,” said Johanna Jewell, HIT area manager for Hampshire.
“Lewis is dedicated to improving the customer experience with Red Funnel and always has the customer at heart in any aspect that he is aiming to improve or update. He’ll take a project and in his own time, work on procedural changes before submitting it to senior managers for approval. He is the most dedicated, loyal and aspirational learner I’ve ever had the pleasure to develop and assess.”