1st Line / Apprentice Engineer – MSP


Apply From: 4th of May 2020
Application Deadline: 1st of June 2020
Salary: £7800.00 per year
Start Date: 4th of May 2020

Employer description:

Established in 1983, WWCS are a managed service provider looking for a new Apprentice to join the team.  We like to invest in our employees and the last three apprentices to join the team are still members of the WWCS team and have progressed up the promotion ladder.

Main Responsibilities:

  • Providing basic level support; answering support queries either onsite or via phone or email
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Conveying regular updates and feedback to customers
  • Meticulous with updating service tickets 
  • Hands-on physical hardware replacements
  • Following work-based procedures and implement them in order
  • Occasionally the candidate may also be required to travel to client sites as part of support

Desirable Skills:

  • Thrives well under pressure
  • Excellent communication and written skills
  • Exceptional customer service
  • Able to assess and solve problems proficiently

Personal Qualities:

  • Great team player
  • Attention to detail
  • Great time management skills
  • Good planner / organiser
  • Self-motivated
  • Ability to prioritise tasks
  • Personable

Desired Qualifications:

5 GCSEs at Grade A to C

Future Prospects:

The potential to be offered a full time role with the business upon completion of the apprenticeship.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years


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