1st line Support Engineer Apprentice

Employer description:

Extech Cloud is a leading managed serviced and Microsoft partner, providing support to small and medium-sized business predominantly in London and the southeast. We are currently looking to expand our team of keen, technical engineer.

To support the next phase of rapid growth, we require a 1st Line Support Engineer who will provide telephone and remote support.

Successful candidates will have a well-rounded knowledge of IT, be customer-focused and be prepared to work in a customer-facing role.

Main Responsibilities: (but not limited)

• You will provide telephone and remote access-based support
• You will deal with customer installations and support issues that can't be dealt with remotely
• You will be customer-focused and prepared to work in a customer-facing role
• You will be required to answer incoming calls and log incidents clearly in our ITSM tool

Desired qualities, skills and knowledge:  

• Experience in IT support/helpdesk role for end-users
• Excellent communication skills, both written and verbal
• Effective communication skills and style, able to explain complex issues to non-technical users
• Keen interest in technology
• Good organisation skills and eager to learn
• Good customer awareness, ability to manage customer expectations
• Able to work under pressure and against timelines
• Ability to work well in a team environment
• Ambitions, strong work ethic and open to new ideas

Knowledge/experience of some or all of the following technology preferred, although not required

• Windows 7, Windows 8, Windows 10
• Apple OSX Experience would be a benefit but not required
• Common desktop applications (Office, Sage, Sharepoint, etc)
• Working knowledge of desktop and notebook hardware and components
• Computer Networking/Routing (LAN, WAN, VPN, etc)

Desired qualification requirements: 

3 GCSE Grade A - C or above, plus English and Maths or equivalent at grade C or above.

Working week: Monday to Friday from 08:00 to 17:00 or from 09:00 to 18:00 - 1 hour lunch break

Salary: £12000 per Annum

Future prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.