2nd Line Support Engineer


Apply From: 27th of February 2020
Application Deadline: 27th of March 2020
Salary: £18000.00 per year
Start Date: 27th of February 2020

Not taking applications

Employer description:

Honesty, fairness, integrity, the golden rule: a customer-first culture. Customers want it - even demand it. And it’s so easy to promise.

This is ‘distance race’ thinking, and building a business on it is harder than you might think. It requires you to sacrifice many short-term opportunities for gain. It means spending whatever time it takes to help a customer solve a problem on deadline. It means resisting the urge to cut corners on materials that, once in place, no one will ever see.

Job overview:

An exciting opportunity has become available with IPEX Technologies. We are looking for a skilled individual to join our team to work closely with customers, implementing Microsoft 365 and providing 2nd Line support.

Main duties and responsibilities:

  • Experience with implementing Microsoft 365 in SME’s
  • Experience providing IT Support for technical issues
  • Working with Windows - Active Directory
  • Good Knowledge of Microsoft Intune.
  • Good Knowledge Networking (Internet, Routers, Security)
  • Good Knowledge Devices management and operating systems

Desirable skills and personal qualities:

  • Keen to learn, with an interest in Information Technology
  • IT Savvy
  • Analytical and problem-solving skills
  • Ability to work independently and to take responsibility for their own work. 

Desired qualifications

  • 5 x GCSE (or equivalent) A*-C grades and must include English and Maths.
  • A Levels in ICT/Computing or a Level 3 Apprenticeship in a similar subject
  • An International Baccalaureate at Level 3 in ICT, or a BTEC Extended Diploma in IT (180 credits)

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

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