The company manage individuals convicted of crimes such as shoplifting, harassment or motoring offences who are assessed as low or medium risk of harm.
They work with people serving their sentence in prison and in the community.
Their purpose is to reduce reoffending and risk of harm, and to improve the quality of life of those under their supervision and care.
- Deal with incoming and outgoing telephone calls, both internal and external.
- Accurate message taking and forwarding of messages.
- Provide general administrative assistance to the Business Support Manager
- Operate computer software to produce and maintain staff data that is accurate, secure and complete.
- Produce data on business support information as required
Undertake office routines associated with a range of support activities, including:
- Create, maintain and update records and files.
- Process and update computer based and manual files and filing systems.
- Assist in the recording and collection of statistical information.
- Receipt and distribution of internal and external mail.
- Order products and services as directed by the Business Support Manager
- Following systems and processes to deliver accurate timely and confidential information to the team.
- Provision of administrative support to arrange appointments and communicate effectively with internal and external agencies as required.
- Effective use of equipment, especially IT
- An ability to prioritise own work to achieve targets.
- Ability to work as part of a team, demonstrating an ability to work flexibly to complete workloads.
- Organisational skills in order to arrange meetings, book appointments and maintain diaries.
- Ability to input/maintain and retrieve information in a timely manner.
- Willingness to work flexibly to meet the demands of the service.
- Committed to the aims and objectives of the service.
- NVQ level II in Administration or equivalent
- Word processing qualification
On successful completion of the apprenticeship, you may be offered a full time position in the company with a new job role with more responsibilities, as well as a pay rise.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.