Employer: First Business Water Limited
Wage: £249.75 Per Week
Hours: 37.50 Per Week
First Business Water are passionate about delivering excellent levels of Customer Service and we are looking for the right candidate who shares the same passion. You can learn while you earn and gain an array of transferable skills from your work experience.
You will be the point of contact for our customers through inbound and outbound calling, supported through letter and email communication. As a centralised role within the team, you will be responsible for ensuring key stakeholders and systems are updated consistently, accurately and contain all relevant information to ensure a superb experience for each of our customers. This role provides an ideal opportunity to make a real difference and contribute to the ongoing success of the company.
Customer Service is at the heart of our team, providing a professional, high quality service to both customers and key stakeholders. We put our customers first and always aim to resolve queries the first time.
To succeed in this role, you will be a positive team player, who's comfortable continuing to develop as the company continues to grow within the water market. You will take ownership and responsibility of issues and queries that are received from customers until we are able to answer all the points raised by the customer. In addition, you will also be responsible for keeping clear and concise notes on the customer’s account, detailing the actions that have been undertaken as well as the response that has been provided to the customer.
As First Business Water are growing, there is also additional scope to aid in In addition to a centralised customer service role, there will also be opportunity to develop skills within our on boarding team, understanding and developing customer quotes.
This position provides a unique opportunity to develop skills and learn within an Industry that is continuing to develop.
Qualifications Required: Minimum of 5 GCSEs grade A*-C including Maths and English or equivalent