Apprentice Service Desk Co-ordinator - Boldgate Commercial Services Ltd

Apply From: 6th of August 2019
Application Deadline: 16th of September 2019
Salary:
Start Date: 23rd of September 2019

Not taking applications

The successful candidate will be/have:-

  • Able to react quickly to situations and multi-task
  • Strong communication and customer service skills
  • Disciplined with ability to work under pressure
  • Experience of Microsoft Office

Do you think you have what it takes?

Vacancy Full Description*

ABOUT THE ROLE

This is a varied role dealing with Customers & Engineers on a daily basis, in a busy Service Desk Department. 

The key responsibilities for this role include;

  • Logging Call Outs from Customers
      • Ensuring that we have the correct paperwork from Customer
      • Checking our system to clarify works status as new job / ongoing works
  • Scheduling Engineers Work
      • E-mailing Engineers work for next day
      • Ensuring they have parts / van stock to complete works
  • Dealing with Customer queries & updating Customers on Job Status
      • Preparing Weekly Update Spreadsheet for Larger Customer
      • E-mailing / Calling Customers to update on Parts ETA / Job Completion
  • Downloading information for completed jobs from engineers
      • Matching e-mail received from Engineers to Job Paperwork
      • Moving Job forward to next relevant step in Job completion process
      • E-mailing Engineers Job Sheets to Facility Management Customers
  • Checking engineers paperwork & preparing for invoicing
      • Checking Job Sheets & Expense Claims against Engineers Weekly Timesheets to ensure all Paperwork received & completed
      • Matching Job Sheets to Job Paperwork
      • Preparing completed jobs for invoicing
  • Managing Large Jobs & Projects
      • Ensuring that all Equipment / Parts required are ready for start of projects
      • Liaising with Customers to ensure that site access / assistance is arranged
      • Liaising with any Subcontractors

 

We are seeking an Apprentice Service Desk Co-ordinator to help support our Customers & Engineers on a daily basis You will be working in a busy Service Desk Department to ensure we keep our customers equipment operation.

See all opportunities by Uxbridge College