Apprentice Technical Support Analyst (IT)


Apply From: 8th of November 2019
Application Deadline: 9th of December 2019
Salary: £12000.00 per year
Start Date: 8th of November 2019

Not taking applications

Employer description:

Northern plays a vital role in the north of England by connecting tens of thousands of people to work, leisure, education and more every day.

Northern is part of the Arriva Group, one of the leading providers of passenger transport in Europe, employing over 53,000 people and delivering 2 billion passenger journeys a year across 14 European countries.

Would you like to start your IT career with one of Europe's largest passenger transport organisations?

About the role:

The Apprentice Technical Support Analyst will work within the IS Service Operations department and will shadow the role of the ‘Technical Support Analyst” which forms the IS Service Desk team. 

You will complete the 15-month Level 3 Infrastructure Technician apprenticeship programme, a permanent position is available upon successful completion of your apprenticeship. 

Main responsibilities: 

  • Providing administrative, incident logging and support services to the IS Service Desk
  • Ensuring all IS records are kept current and accurate, so that the IS function complies with audit requirements. 
  • The role acts as a central point of contact for internal and external customers, stakeholders and staff, as appropriate. 

About you: [Desired skills and qualities] 

  • You will ideally be a good communicator (verbal and written)
  • Will have good attention to detail
  • Has a logical approach
  • A desire to build a career in IT 

Desired qualifications: 

  • Interested candidates should have at least 3 GCSE's at C or above 
  • PLUS Maths and English at grade D or above (Please note that under the new qualification descriptors only grade 4 and above can be accepted) 


  • Free travel on all Northern trains, free travel on other Arriva companies trains (Grand Central, Cross Country etc. Not buses though)
  • 75% off any other train operation company travel price (after 6months)
  • 25 days annual leave plus bank holidays
  • Childcare vouchers
  • As well as various other discounts 

Future prospects: 

A permanent position is available upon successful the completion of your apprenticeship. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

See all opportunities by QA