We are a Church of England Academy for students aged between 11 - 18 years. We hope that this website will provide a brief insight into our school and a flavour of the Christian Learning Community that is Bishop Ramsey.
To Provide first level support to all staff and students within the school
To monitor the helpdesk jobs efficiently completing first level jobs where possible and escalate jobs to second level support when required
Ensuring Interactive Whiteboards are working at all times and the ability to troubleshoot problematic boards
To isolate hardware or software issues with PC’s or laptops and carry out the necessary repair work
Understanding the process to rebuild domain computers using Microsoft SCCM effectively on his own
Maintain printers at the school: toner replacement, fixing printer jams or replacing parts when required
Ensuring the smooth operation of the Drama Barn and Hall audio and visual equipment
Using network software to remotely assist users and carry out first line support calls when possible
Ensure that desktops and laptops are installed with the required software and kept up to date with the latest security fixesTo Provide first level IT support to all staff and students within the school. Member of ICT Technician team supporting all aspects of ICT across the school. Involves dealing directly with all levels of staff and the students and assisting with delivering helpdesk solutions.