Bishop Ramsey CE School - ICT Apprentice Technician

We are a Church of England Academy for students aged between 11 - 18 years. We hope that this website will provide a brief insight into our school and a flavour of the Christian Learning Community that is Bishop Ramsey.

To Provide first level support to all staff and students within the school

To monitor the helpdesk jobs efficiently completing first level jobs where possible and escalate jobs to second level support when required

Ensuring Interactive Whiteboards are working at all times and the ability to troubleshoot problematic boards

To isolate hardware or software issues with PC’s or laptops and carry out the necessary repair work

Understanding the process to rebuild domain computers using Microsoft SCCM effectively on his own

Maintain printers at the school: toner replacement, fixing printer jams or replacing parts when required

Ensuring the smooth operation of the Drama Barn and Hall audio and visual equipment

Using network software to remotely assist users and carry out first line support calls when possible

Ensure that desktops and laptops are installed with the required software and kept up to date with the latest security fixes

To Provide first level IT support to all staff and students within the school. Member of ICT Technician team supporting all aspects of ICT across the school. Involves dealing directly with all levels of staff and the students and assisting with delivering helpdesk solutions.