Business Admin Apprentice

QA

Apply From: 16th of August 2019
Application Deadline:
Salary: £10000.00 per year
Start Date: Ongoing

Employer description: 

This is an Exclusive Support Services Provider.  

Job overview:

This is a great opportunity for an apprentice to work with Business Systems Lead, to proactively service our Clients – Total Swimming Academies, Beth Tweddle Gymnastics, Becky Adlington Training and Becky Adlington’s SwimStars. 

Main role and responsibilities:

  • Pro-actively manage IT tickets with provider, ensuring each is completed within SLA, and support is provided to our clients
  • Provide training documents & Videos to clients, keeping up to date with content and new processes
  • Manage Fault issues with Printer, franking machine, liaising with the suppliers
  • Set up of IT Equipment, and Mobiles, ensure all users adhere to policies
  • Report and manage any breakages with agreement of Business Systems Lead manager
  • Point of Contact for resolving any issues experienced by team members on the Booking system
  • Responsible for Company Property logs, updating phone logs and phone display
  • Test Telephone systems, ensuring recording, voicemails, are working effectively, updated and reviewed on regular basis 

Desirable skills:

  • Exceptionally organised, adhering to deadlines set
  • Strong written and verbal communication skills
  • Practical and solutions minded approach to problem solving
  • Methodical and thorough approach to work
  • Good at prioritising and juggling tasks
  • A desire to show initiative
  • User of Microsoft office / Teams
  • Outstanding communication skills, both written and verbal 

Desired qualifications: 

Minimum of 5 GCSE's. 

Future prospects: 

A full time position will be available, for the right candidate, after completing the apprenticeship.

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

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