Claims Administration Apprentice (First Response Team) - Glasgow (G2 6)- 9614

QA

Apply From: 20th of January 2020
Application Deadline:
Salary:
Start Date: 20th of January 2020

Our client is one of Scotland’s leading personal injury firms processing several thousand claims a year. They pride themselves on a first class, cost-effective claims handling legal service for motor insurers, legal expenses insurers, insurance brokers and individual clients in Scotland.A leading Scottish litigation firm with an on-going ambition to expand their business, seeks a Claims Administration Apprentice to help achieve these ambitions. They are looking for a committed and passionate individual to deliver exceptional administrative and call handling support to clients. You will be working alongside lawyers and negotiators supporting them with various administrative functions.

Key Responsibilities:

  • Helping resolve client queries via telephone
  • Live chat support
  • Responding to client emails via Outlook
  • Obtaining detailed and accurate statements and logging on system
  • Sending email confirmation to our business partners
  • General administrative duties
  • Full training will be provided

Required Skills:

  • Excellent communication skills both verbally and written
  • Strong attention to detail
  • Excellent customer service skills
    Demonstrable commitment to exceeding expectations and goals
  • A passion for doing a quality job that will leave a lasting impression with clients
  • Personal commitment to teamwork, integrity and success

Additional Information:

  • Monday-Friday
  • GBP 11,500-GBP 13,500
  • 09:00-17:00
  • 1 hour lunch
  • 25 days holiday
  • +8 bank holidays.
  • Holiday allowance will increase after 2 years with the company.
  • Referral scheme - if you recommend a candidate for the support team and they are successful, passing their probation you will be awarded GBP 750
  • Personal injury scheme - if you refer someone and their claim is successful you could be awarded GBP 400
  • Opportunity to work overtime
  • Dress down Friday
  • Discretionary bonus - should the business and you as an individual perform well there is an opportunity to receive a bonus in May of each year.

Future Career Progression:

  • Should you perform well there will be an opportunity to progress or move to other departments to suit business needs.
  • Internal staff will always be considered over external staff for vacancies.
  • Salary reviews occur every April on a discretionary basis - based on performance of the business and the individual.
  • As you move into a more senior role with more responsibility your salary will naturally increase.

Important Information:

QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.For more information about QA Apprenticeships, please visit our website.

Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

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