Firefly Learning Ltd - Apprentice Application Support Analyst

Apply From: 12th of November 2019
Application Deadline: 6th of January 2020
Salary:
Start Date: 13th of January 2020

Not taking applications

We stay close to our clients and develop and improve our products to meet their needs. As a growing business, we offer the opportunity to get great exposure to all of the things that go on in a fast growing business, and have a chance to have a big impact very quickly. We're also quite a close-knit team, so we're keen to find somebody with good social skills who would enjoy and thrive in this environment.

  • ​​​​​​Provide both written and telephone support to our customers using a variety of tools such as Zendesk and Aircall
  • Investigate technical problems on cloud servers and local hosted environments using your knowledge and skills to diagnose and troubleshoot
  • Learn the Firefly product and keep pace with product changes to better inform and customers
  • Record issues, supply responses & escalate in a timely manner maintain a professional, patient and positive approach to both our customers and colleagues
  • Provide internal IT support for colleagues and office.
  • Work with other teams across the business to resolve cases and issues.  
An exciting apprenticeship opportunity to join our global support team in Hammersmith. This role will develop into a critical frontline role, dealing with client requests making sure our clients take full advantage of all that our software offers. You will develop so you can understand any issue, diagnose problems and identify effective next steps.