Firefly Learning Ltd - Apprentice Application Support Analyst
Not taking applications
We stay close to our clients and develop and improve our products to meet their needs. As a growing business, we offer the opportunity to get great exposure to all of the things that go on in a fast growing business, and have a chance to have a big impact very quickly. We're also quite a close-knit team, so we're keen to find somebody with good social skills who would enjoy and thrive in this environment.
- Provide both written and telephone support to our customers using a variety of tools such as Zendesk and Aircall
- Investigate technical problems on cloud servers and local hosted environments using your knowledge and skills to diagnose and troubleshoot
- Learn the Firefly product and keep pace with product changes to better inform and customers
- Record issues, supply responses & escalate in a timely manner maintain a professional, patient and positive approach to both our customers and colleagues
- Provide internal IT support for colleagues and office.
- Work with other teams across the business to resolve cases and issues.