ICT Technician Apprentice

QA

Apply From: 2nd of December 2019
Application Deadline: 2nd of January 2020
Salary: £9620.00 per year
Start Date: 2nd of December 2019

Employer description: 

Oasis Academies exists to provide a rich and balanced educational environment which caters for the whole person - academically, vocationally, socially, morally, spiritually, physically, emotionally and environmentally. Their task is to serve their students as well as to provide a learning hub for the entire community. In this way they raise aspirations, unlock potential and work to achieve excellence through encouraging a ‘can do’ culture which nurtures confident and competent people. 

Vacancy overview: 

Oasis are keen to recruit a pro-active Technical IT Apprentice with a can-do, mature attitude towards their work. You will be required to undertake a variety of tasks and gain all round experience within a busy technical environment including:

  • Ensuring the smooth running of ICT systems to facilitate Teaching, Learning, Administration and Leadership.
  • Allowing the effective use of ICT by Teaching Staff, Admin Staff, Leadership and Students and to improve both their understanding of ICT and their experience of its use.
  • Providing remote and face to face technical support in line with the academy’s ICT support service definition.
  • Supporting pupils and staff in the appropriate use of ICT, through advice or training. 

Main role and responsibilities: 

Desktop & Application Support: 

  • Connect, set up and check PCs and peripherals for normal operation.
  • Detect, diagnose and resolve PC, peripheral and application errors.

Server & Network Support: 

  • Set up hardware and perform basic checking of networked PCs, including diagnosis of networking/Server/Proxy issues.
  • Perform routine maintenance tasks for user accounts; run basic network monitoring reports and utilities.

Configuration & Installation: 

  • Install new hardware, Repair current hardware and reload software on desktops/laptops following release management procedures.
  • Always ensure that all new deployments, repairs and fixes are fully tested.

Continuity, Maintenance & Security:

  • Follow academy backup, virus protection and security procedures.
  • Note risks to ICT systems and suggest precautions; follow extended maintenance procedures.

Service Request Management:

  • Investigate requests for support; record diagnostic information, retrieve details of similar requests and either resolve or escalate to the appropriate level.
  • Respond to support requests according to academy procedures, recording detailed diagnostic information and using appropriate knowledgebase/logs to inform diagnosis and resolution.

Health & Safety:

  •  Carry out basic safety checks to make sure ICT resources are safe for use 

Desirable skills:

  • Good verbal and written communication skills
  • Ability to multi task
  • Ability to problem solve
  • Enthusiastic approach to customer service
  • Strong interest in IT
  • Experience working within IT or an Educational environment

Personal qualities:

  • Team player
  • Self-motivated
  • Proactive learner
  • Energetic

Essential criteria:

  • Happy to work with young children and young people
  • Ability to form and maintain appropriate relationships and personal boundaries with children and young people
  • Committed to the safeguarding and promoting the welfare of young children.

Please note you must be willing to undergo an enhanced CRB check for this role. 

Desired qualifications: 

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

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