IT Apprentice

Apply From: 15th of May 2020
Application Deadline: 12th of June 2020
Salary: £10000.00 per year
Start Date: 15th of May 2020

Located in Pontefract, Panda IT Solutions provide instant, comprehensive business IT support. From making sure 95% of service calls are dealt with the same day, to providing the fastest available web hosting and fibre broadband platforms, Panda IT Solutions put the customer at the centre of everything they do.

Panda IT Solutions are now looking for a motivated and enthusiastic apprentice to join there friendly, expert team. If successful, your duties would include assisting with hardware and software issues and providing remote support to customers.

For more information about the company please visit their website:

Roles & Responsibilities (will include but not be limited to):

  • Provide customer support via helpdesk, email and phone.
  • Assist with the installation and setup of hardware such as mobiles, laptops and desktops
  • Use internal tools to identify and resolve issues
  • Assist with testing and troubleshooting a variety of hardware and software issues and escalating as necessary
  • Undertaking any other relevant duties that may arise

Full training and support will be provided throughout your apprenticeship by Baltic Apprenticeships and Panda IT Solutions.

Desired qualities, skills & knowledge:

  • A genuine passion for IT is essential
  • A UK driver's license and access to your own vehicle is required for this role
  • Excellent communication skills - both written and verbal
  • Ability to work well as part of a team
  • A minimum of Grade 4 in Maths and Grade 3 in English Language, or equivalent, is required for this role

Salary, Hours & Benefits:

  • £10,000 per year
  • Monday - Friday, 9.00 am - 5.00 pm
  • 20 days annual leave + bank holidays
  • Access to employee benefits upon completion of probation
  • Engaging and supportive environment

There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further.

About Baltic

Baltic Apprenticeships were the first training provider to offer a completely tech-focused, tech-driven training solution. We help people transform their knowledge and passion into skills that employers need.
If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage. In the meantime, if you want to get a head start on the other applicants, expand your knowledge with the links provided!
Baltic Apprenticeships - Information, advice and guidance

Eligibility criteria

Individuals must have a valid and eligible residency status to apply for this role. For more information, please read Annex A on the below document:

See all opportunities by Baltic Apprenticeships