IT Helpdesk Apprentice


Apply From: 12th of May 2020
Application Deadline: 12th of June 2020
Salary: £9000.00 per year
Start Date: 12th of May 2020

Employer Description:

The company's innovative use of technology to deliver excellent consumer outcomes and customer experience in the cash deposit market. Flagstone’s simple, secure online platform is empowering its clients to earn more interest income, reduce risk and eliminate hassle, by providing them with access to hundreds of deposit rates from 25 banks at the click of a button.

Main responsibilities:

  • Providing 1st and 2nd line support to all staff as required
  • Maintenance of appropriate stock levels of IS consumables
  • Maintenance of IS equipment inventory
  • Workstation maintenance, including configuration to the prevailing agreed standard, i.e. network connections for all software, e-Mail and internet and printing
  • Laptop configuration and maintenance (dealing with security issues and setting up appropriate users profiles, etc.)
  • Printer maintenance
  • Dealing with some aspects of network support (e.g. adding, changing and/or deleting users from the Firm’s network, as needed)
  • Monitoring the LAN/WAN (basic diagnostics)
  • Hardware maintenance and documentation
  • Work within defined processes in a Service Desk style support role
  • Desktop application support of the Microsoft suite
  • Operating system support Windows desktop
  • Desktop telephony system support
  • Support of mobile devices including tablets and smartphones
  • General IT related requests

Desirable Skills & Personal Qualities:

  • Clear interest in pursuing a career in IT
  • Good people skills
  • Good communication skills
  • Hardworking
  • Eager to learn

Desired Qualifications:

5 GCSES A-C grades including Maths and English

Future Prospects:

Potential full time role at the end of the apprenticeship

Salary: £9000

Working Hours: Monday to Friday, 09:00-17:30 (37.5 hrs per week)

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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