IT Service Desk Apprentice

QA

Apply From: 9th of October 2019
Application Deadline: 9th of November 2019
Salary: £13000.00 per year
Start Date: 9th of October 2019

Employer description:

Chase de Vere is one of the country’s leading independent financial advisers for 50 years. We offer high-calibre, unconstrained advice, we continually strive to make sure our clients are satisfied. Our financial advice spans a wide range of services including pensions, wills, care funding and wealth management as well as business protection, employee benefits and workplace financial education.

Main responsibilities:

  • To deal with telephone & email queries from end users and resolve issues within a reasonable timescale, working within the SLAs
  • Repair or replace broken, lost & faulty IT equipment
  • Learn IT systems from colleagues, spending time with the various sections of the IT department, improving knowledge and skills
  • Assist in software & hardware rollouts across our endpoints
  • Supporting the asset management procedures, ensuring equipment is tracked and recalled in a timely manner
  • Maintain the Service Desk Knowledgebase

Desirable Skills and Personal Qualities:

  • Have a passion for IT
  • Have a service led attitude
  • Be able to communicate well
  • Need to be able to work well independently but know when to seek support from more senior staff when required.

Desired Qualifications:

• Ideally - have done IT at A Level / BTEC 
• Required - 3 GCSE's including Maths and English at grade C or above 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

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