IT Technician Apprentice

QA

Apply From: 11th of March 2020
Application Deadline: 10th of April 2020
Salary: £18000.00 per year
Start Date: 11th of March 2020

Employer description:

We supply Business and IT Support to a varied client base. Client’s range in size from 2 users to 150 users and are spread throughout the south east London and some internationally. 

Overview:

We are looking for an IT Technician Apprentice to be part of our support team, focusing on the needs of our wide range of client companies and their employees.

Main responsibilities:

  • Following processes and procedures within our established CRM Ticketing/ Case Management system, including prioritisation, categorisation, and escalation of cases as necessary.
  • Working closely with our Management team to meet and achieve defined SLA and KPI's.
  • Maintaining computer assets and providing reports to the Service Desk Manager on devices and software status.
  • Documenting and supporting the maintenance of our shared knowledgebase.
  • Creating and updating processes where necessary.
  • Occasional PC Builds.
  • Installing new equipment PC’s and peripherals on client’s sites.
  • Coordinate hardware and software issues with 3rd party vendors for our clients.

IT Technician requirements and other essential skills:

The cases cover a wide range of issues and we require Technicians with skills covering the following areas:

  • Desktop OS – logging in, user profiles, OS updates, network connections, WIFI, redirected folders, Permissions, MFA
  • Office Applications– Office 365 Online, SharePoint Online, Teams etc.
  • 3rd party desktop applications– Installation, upgrades, configuration.
  • Server OS- Backup failures, RAID Failures, disk space issues, domain issues.
  • Network analysis- including connections issues relating to DNS, DHCP, Network Shares, Network printing, Certificates, RDP connections. VPN connections.
  • Databases– SQL Server backups and recovery, running scripts.
  • Email – block lists, spam, DNS, message stores, mail client’s, SMTP, IMAP, encryption, mail flow,
  • Active Directory- group policy implementation, permission changes.
  • Anti-Virus/ Malware– responding to alerts, remedial actions,
  • 3rd Party– Assist with 3rd parties requiring access to systems, printer installers, software developers etc.
  • Proven problem solving and diagnostic skills.
  • Must be customer focused with good verbal and written communication skills.
  • Experience in supporting Windows 7 upwards.
  • Experience of Office 365
  • Experience of PC / Laptop hardware and printer support.
  • Windows Server account administration and Active Directory.
  • Strong case management skills.

Preferred but not essential skills and experience

  • MCP Windows, or similar operating system certification
  • ITIL Knowledge
  • Knowledge of MS Dynamics CRM
  • Knowledge of RMM Software

Desired qualifications:

A minimum of 5 GCSE's, Grade A* - C or Grade 4 and above, including Maths and English language or equivalent.

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

See all opportunities by QA