Junior Helpdesk Apprenticeship - Advanced UK

Apply From: 9th of August 2019
Application Deadline: 16th of September 2019
Start Date: 23rd of September 2019

Not taking applications

Advanced UK is one of four trusted Xerox Platinum Partners and established for over a quarter of a century (since 1991). We pride ourselves with focusing on reliable customer service, entwined with the ability to identify and deliver the best managed-print service, production printing and digital transformation solutions for our clients every need. We also work in collaboration with leading technology and software providers to further enhance our value proposition and operate with a vendor-neutral approach.

Initially to provide basic telephone and email support on our dedicated customer Helpdesk, troubleshooting hardware and software issues. Learning how to log calls on our ticketing system, you will be part of our Helpdesk/IT team and progression will be towards a higher level of skill involving remote installs on customer networks, preconfiguring printers prior to installation on customer sites, and support for sales on any post sales IT issues with customers. Being a centre of competence for the Helpdesk.  Some support with internal IT systems, configuration of laptops for new starters and general support for employees on systems.

A project to roll out our new and innovative support app and software solutions into our Managed services clients

We are requiring an exceptional IT apprentice to help support our team based in Uxbridge. The role will include some IT support, remote installation and customer technology support. If you are an enthusiastic individual who would like to kick start their career in IT please apply.

See all opportunities by Uxbridge College