SCC is Europe’s largest independent technology solutions company, providing European businesses and public sector organisations with rapid returns on their investment in IT.
The company are looking for a L3 infrastructure apprentice to join their busy and successful team by providing 1st Line Support on a hardware breakfix desk for SC customers within an SC environment.
- Support engineers and customers with ICT hardware technical queries.
- Happy to learn / gain a good understanding of SLA’s
- Will work as part of a team or alone using own initiative.
- Will handle demanding and difficult customer environment.
- To log all calls into OUT call management system ensuring all relevant details required to progress the call are present and correct.
- Deliver an accurate first line vet (Identifying a faulty hardware component), and use the knowledge database when vetting calls.
- Schedule OUT calls to engineers and managing their workloads to ensure they attend calls within SLA in an efficient manner.
- Assist the engineering team when calling in for technical assistance.
- Be able to communicate with customers at all levels, internally and externally.
- Knowledge of IT & tech
- Assess, prioritise and manage workload ensuring contractual obligations are achieved.
- Have a focused and professional approach to task
- To be professional and presentable at all times
- Be part of a focused and effective team player
- Enjoy undertaking a range of tasks related to the role
- Hold an ambition to achieve and enhance skills
- To have excellent customer service skills.
- 3x GCSEs (or equivalent) at grade A-C in any subject.
- GCSE English and Maths (or equivalents) at grade D or above.
SCC is Europe’s largest independent technology solutions company based across the UK with excellent development and career prospects upon successful completion of the apprenticeship.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.