Apprentice Customer Service Advisor

LDN Apprenticeships

Taking applications

  • Apprenticeships
  • Advanced Apprenticeship
  • Business & Admin
  • Customer Service
  • Technology
  • Sidcup remove


  • To provide an efficient, friendly and responsive service to internal and external customers.
  • To effectively handle customer enquiries received either by telephone or online and process the associated tasks whilst providing an excellent customer service experience.
  • To ensure all issues are resolved using processes and procedures so the enquiry is managed until completed in order to minimise any need for additional customer effort.
  • Organisational and planning skills – able to prioritise own workload with minimal supervision.

Key Responsibilities:

  • Contribute to the CSC team’s objectives, performance indicators and customer service delivery whilst operating in line with L&Q corporate and person values.
  • Provide excellent customer service to maximise satisfaction to all internal and external customers that contact the customer service centre, dealing with housing management and maintenance calls.

  • Attend training and embrace the learning opportunity to qualify in the recognised award.

  • Provide excellent written correspondence when responding to email/web


  • Work collaboratively and maintain good relations with L&Q support services such

    as Building Services, Neighbourhoods, Revenue and After Care Teams.

  • Maintain the necessary relevant records and systems in accordance with your job


  • Ensure H&S, regulatory & governance compliance for areas under the job

    holder’s control. Treat people with respect and dignity at all times.

  • Manage risks associated with areas under the jobholder’s control.

You will learn the required Digital Client Services skills including:

  • Work with the CRMand other databases.
  • IT tools, such as MS Excel, & presentation software to collect, analyse and communicate customer data to improve the effectiveness of the business.
  • use communication tools including email, CRM systems & databases, to gather & share customer information to manage & develop customer relationships.
  • Customer relationships require an understanding of business processes using digital skills.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 95,000 homes, primarily across London and the South East. They are currently looking for an Apprentice Customer Service Advisor.

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