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Apprentice ICT Technical Consultant

Job overview

As a Turn IT On Apprentice ICT Consultant, it is your job to help ensure that schools improve the standard of their ICT provisions and are able to deliver effective teaching and learning through ICT solutions. You must be dedicated to deliver the Turn IT On support service in a manner that embraces our company values. It is your job to facilitate communication between your school and Turn IT On, keep up to date with what services turn IT on can offer, and manage the accounts of your customers.

Main responsibilities

Customer service

  • Be the first port of call for all your school's IT needs
  • Provide great communication with your schools- so they know exactly when you are coming
  • Ensure that your schools are aware of and are ideally using the customer portal
  • Ensure that your schools are aware of all our services including installations service, training and teaching support
  • Work with the school development team to ensure that the school are getting the best level of service
  • Ensure behaviour, including appearance and punctuality, meets standards outlined in consultant guidelines

Technical

  • Assist with resolving technical problems as quickly as possible
  • Assist to check the backup is working and complete a test recovery
  • Ensuring on-going technical problems are logged and tracked in the correct system
  • Assist with feedback to the school progress at the end of each visit
  • Assist with ensuring that all server recovery material that are required to recover server are readily available at the school and kept in a safe and secure place
  • Ensure school details are entered on the correct system and server details are kept up to date

General

  • Ensure excellent communication with schools, consultants, manager and other team members- calls and emails are responded to every day
  • Work effectively with Consultants & Team Manager to update progress, ensure best use of weekly hours and resolve any ongoing issues
  • Follow company procedures for placing orders, requesting installations and help ensure that the company are aware of any new opportunities
  • Follow health and safety procedures
  • Any ad-hoc tasks that Turn IT On might require

Required qualities

  • Some experience with ICT and technical issues
  • Basic knowledge of programming
  • Comfortable with website interface
  • Be flexible and approachable
  • Committed to make a positive impact to your end users including teachers and pupils
  • Adaptable and able to cope with change including travel to a variety of schools
  • Able to work independently and good at planning and organising your own time
  • Excellent team player
  • Must have access to a car as this is a client facing role

Desired qualifications

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above

Working week

37.5 hrs per week,

Monday – Friday,

9am - 5:30pm [all details will be confirmed with the employer]

Salary

£10,500 per annum

Important Information

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

 

Apprentice ICT Technical Consultant

QA
Eynsham
Level 3, Level 3, Level 3

Published on 31 May 2020