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Apprentice IT Support Analyst

Employer description:  

This is a growing provider of market leading software and services.

Job overview:

This is a great opportunity to join us.

You’ll be working alongside the existing team and will be supported while you complete your Level 3 Infrastructure Technician Apprenticeship with a view to progressing this to Level 4 and possibly even on to complete your Degree.

In this role you will be providing telephone and remote support to customers on a range of proprietary and bespoke software systems and associated hardware.

Main responsibilities:

Starting on a 15 month Infrastructure Technician Apprenticeship (level 3) the role will involve the following:

  • Telephone Support 
  • Remote Support to existing customers 
  • Pre-Installation of all software, this ranges from Microsoft Office to Bespoke software 
  • Setup and Pre-Installation of Servers prior to install 
  • Basic hardware fault finding of faulty computer equipment 
  • Software troubleshooting on Desktop PC’s 
  • Virus and malicious software removal on Desktop Computers 
  • Data backup 
  • Research & Development into new technologies 
  • Understanding and Developing internal systems 
  • New Software & Update verification 
  • General Office administration

Desired skills:

  • A desire to build a career in IT
  • Keen to develop a career in IT
  • Good communication skills both written and verbal
  • Able to work as part of a small team

Desired qualifications:

Interested candidates should have at least 3 GCSE's at C (grade 4) or above, plus Maths and English at D (grade 3) or above.

Salary and Benefits:

  • Starting on £150 per week, with the opportunity to achieve increases based on performance in the role

Future prospects: 

  • Opportunity to become a permanent employee at the end of the apprenticeship
  • Opportunity to progress on to a level 4 programme and possibly also complete your Degree

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apprentice IT Support Analyst

Sunderland SR5 2TA, UK
Apprenticeships, Advanced Apprenticeship

Published on 2 Jun 2020