Apprentice IT Support / Network / Infrastructure Technician

QA

Apply From: 21st of May 2019
Application Deadline:
Salary: £11000.00 per year
Start Date: 21st of May 2019

Employer description: 


This is an exciting IT professional Business, providing a wealth of experience in consulting, planning, systems integration and infrastructure management, which enables us to deliver innovative, results-driven solutions to corporate clients around the world. 


Vacancy Description: 


We are a growing organisation and can provide the opportunity for an apprentice to gain exposure to a wide range of users and issues which will expand the candidate’s knowledge, as well as provide full support to develop their career path during the Apprenticeship. 


Role / Responsibilities: 



  • Receiving, prioritising, documenting and actively resolving requests from clients in a timely manner
  • Talking to clients on the telephone
  • Working in a busy environment
  • Occasional troubleshooting of clients IT infrastructure including servers, switches, storage, security, software applications, external hosting, remote offices and backups 

Desirable Skills:



  • An interest in aspects of IT
  • Knowledge of Windows 7 / 8 /10 OS
  • Knowledge of Apple Mac OS
  • Some exposure to MS Office 2003 – Office365
  • Windows Server 2003 / 2008 / 2012 / 2016
  • Basic understanding of Active Directory, Exchange mailbox administration, DNS, group policies, domain controllers
  • Basic understanding of Routers, Firewalls, Switches, VPN devices and wireless and other networking technologies
  • Basic understanding of backup and restoration methods

Personal Qualities:



  • Good interpersonal skills
  • Team player
  • Can-do attitude 

Desired Qualifications:


5 grade A*-C GCSE’s, including Maths and English. 


Future Prospects: 


Potential long term job opportunity. 


Important Information: 


QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 


To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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