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Apprentice IT Support / Network / Infrastructure Technician

Employer description: 

This is an exciting IT professional Business, providing a wealth of experience in consulting, planning, systems integration and infrastructure management, which enables us to deliver innovative, results-driven solutions to corporate clients around the world. 

Vacancy Description: 

We are a growing organisation and can provide the opportunity for an apprentice to gain exposure to a wide range of users and issues which will expand the candidate’s knowledge, as well as provide full support to develop their career path during the Apprenticeship. 

Role / Responsibilities: 

  • Receiving, prioritising, documenting and actively resolving requests from clients in a timely manner
  • Talking to clients on the telephone
  • Working in a busy environment
  • Occasional troubleshooting of clients IT infrastructure including servers, switches, storage, security, software applications, external hosting, remote offices and backups 

Desirable Skills:

  • An interest in aspects of IT
  • Knowledge of Windows 7 / 8 /10 OS
  • Knowledge of Apple Mac OS
  • Some exposure to MS Office 2003 – Office365
  • Windows Server 2003 / 2008 / 2012 / 2016
  • Basic understanding of Active Directory, Exchange mailbox administration, DNS, group policies, domain controllers
  • Basic understanding of Routers, Firewalls, Switches, VPN devices and wireless and other networking technologies
  • Basic understanding of backup and restoration methods

Personal Qualities:

  • Good interpersonal skills
  • Team player
  • Can-do attitude 

Desired Qualifications:

5 grade A*-C GCSE’s, including Maths and English. 

Future Prospects: 

Potential long term job opportunity. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apprentice IT Support / Network / Infrastructure Technician

London, UK
Advanced Apprenticeship

Published on 1 Jun 2020