Apprentice Parts Consultant

Volkswagen Group

Taking applications

  • Apprenticeships
  • Advanced Apprenticeship
  • Mechanic and Automotive
  • Automotive Apprenticeships
  • Coventry remove
  • Crewe remove
  • Stourbridge remove
  • Tetbury remove
  • Stockport remove

Volkswagen Group Parts Consultants are essential team members within the retailer. The parts department plays a vital role in selling parts and accessories, as well as providing assistance to both the service and vehicle sales departments in helping them to work effectively.

Subjects covered by our learning modules are:

  • Health and Safety
  • Handling and receiving stock, storing parts, workplace security
  • Assembling orders, loading goods, delivering parts
  • Stock control & parts interpretation
  • Telephone skills
  • Customer awareness and complaint handling
  • Consumer law and processing payment transactions
  • Motor vehicle knowledge
  • Improving customer service
  • Selling parts
  • Commercial awareness
  • Stock management
  • Parts finance

On completion of the programme you will receive the following qualifications:

  • VCQ Level 2 progressing to VCQ Level 3, in Vehicle Parts Operations
  • Level 2 Key and Core Skills Certificates
  • IMI Level 2 Technical Certificate and IMI Level 3 Diploma
  • Advanced Apprenticeship Completion Certificate

A minimum of a C grade GCSE (new grade 4 – 9), or equivalent, in the following 3 subjects; English, Maths and Science. Applications that do not meet these requirements will not be accepted.

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