Apprentice Parts Consultant - AM Phillip TruckTech LTD

Babcock

Taking applications

  • Apprenticeships
  • Advanced Apprenticeship
  • Automotive Apprenticeships
  • Broxburn remove

The parts department plays a vital role in selling parts and accessories, as well as providing assistance to both the service and vehicle sales departments in helping them to work effectively.

 

Subjects covered by our learning modules are:

Health and Safety

Handling and receiving stock, storing parts, workplace security

Assembling orders, loading goods, delivering parts

Stock control & parts interpretation

Telephone skills

Customer awareness and complaint handling

Consumer law and processing payment transactions

Motor vehicle knowledge

Improving customer service

Selling parts

Commercial awareness

Stock management

Parts finance

On completion of the programme you will receive the following qualifications:

• VCQ Level 3, in Vehicle Parts Operations
• Level 2 Key and Core Skills Certificates
• IMI Level 2 Technical Certificate and IMI Level 3 Diploma
• Advanced Apprenticeship Completion Certificate

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