Apprentice Receptionist - Hotel Du Vin - Winchester

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  • Intermediate Apprenticeship
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Vacancy Overview:

Hotel du Vin in Winchester are recruiting for an Apprentice Receptionist.

Working Week:

£7.83 per hour, 40hrs, Weekdays 7-3:30pm or 2:30-11pm. Weekends 8- 4:30pm/2:30-11pm

Weekly Wage:

£313.20

Detailed Job Description:

Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of? As an Apprentice Receptionist you will have the opportunity to provide outstanding customer service and represent Hotel Du Vin.

Main duties will include the following:

-Upsell hotel rooms and achieve maximum occupancy and room rates.
-Welcome and check-in Guests in and out of the Hotel.
-Communicating with housekeeping and advising them of departures, arrivals, stay-ons and any special requests.
-Posting debits and credits on guests folios, ensuring that accounts are settled satisfactorily and our in-house reservations system is maintained and up to date.

Skills Required:

-Must have previous customer service/customer relations experience
-Good written and spoken English, knowledge of/ability to speak other languages would be an advantage.
-Interest in/ knowledge of the Hotel industry.
-Excellent team player with the ability to work on initiative.
-Strong organisational skills
-Excellent telephone manner.
-Ability to multitask and prioritise conflicting tasks.

Personal Qualities:

-Strong interest in hospitality with an understanding of the Hotel Du Vin Brand.
-Excellent communication skills.
-Outgoing personality with the confidence to present solutions should any problems arise.
-An eye for detail and a passion for the highest standards of guest service and presentation.
-Warm and friendly and outgoing character.

Other Information:

In return we offer:
-31 days holiday including Bank holiday
-Staff Rooms & F&B discounts across the world
-High Street Discount Scheme
-Pension Scheme
-Childcare Vouchers
-Loads of Incentive schemes

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