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Apprentice Registered Manager

A fantastic opportunity has arisen to work towards your level 5 Leader in Adult Care qualification, where we will train you to become a highly skilled leader of a supported living provider looking after people with a range of disabilities and care needs.

You will be supported to work towards leading our Care and Support Team under the supervision of our experienced operations manager. 

About the Role

The role involves providing support to team managers and support workers while meeting all the regulatory requirements. Your working week will be split between spending time at our care hub doing administrative duties and working in the field, supporting team members and customers in their homes.

Your roles and responsibilities would include:

• Being responsible for monitoring the safe and legal delivery of care services
• Upholding brand values in service delivery
• Implementing Kerensa Care & Support policies and procedures 
• Carrying out elements of Recruitment and HR
• Managing Area Managers (when recruited) to ensure delivery of high standards of care
• Monitoring of learning and development for care team
• Managing team performance and responding to issues to maintain standards and consistency
• Monitoring team meetings and team information resources
• Being responsible for systems to record, monitor and ensure full compliance with policies and procedures throughout the business
• Being responsible for the legal and ethical running of the day-to-day business.
• Understanding and working to statutory and regulatory requirements (CQC)
• Ensuring full and accurate records of the service are kept in accordance with requirements
• Overseing and monitoring all customer assessments and reviews in line with policies 
• Liaising with other key stakeholders as appropriate
• Overseing supervisions and appraisals for all care team
• Understanding and monitoring health and safety in the workplace and in the field
• Having responsibility for all care team
• Ensuring implementation and management of quality control systems
• Responding to complaints
• Overseeing and taking on on-call duties as part of a team on a rota basis
• Ensuring all emergency on-call issues are dealt with effectively and recording all emergency calls and passing the information to appropriate parties
• Being available to respond to emergencies 
• Attending external meetings and represent the business in a positive manner
• Participating in the growth and development of the business
• Willing to deliver care visits when required
• Willing to work out of hours when required to provide cover

(This list is not exhaustive and from time to time you may be required to undertake additional duties.)

About the Company

Kerensa Care and Support exists to empower people to develop and grow. This not only focuses on the people we support, but extends to our teams and the communities in which we engage. We provide support to people in their own homes to enable them independent living, creating an environment of empowerment beyond what would be achievable on their own. We enable people to pursue their hobbies and interests, with the appropriate level of care and support.

We really look after our team members and have a whole raft of perks and benefits. These include: 

Welcome Bonus - We offer a welcome bonus as a nice introduction to Kerensa Care & Support. Your welcome bonus of £500 will be paid to you following your induction and first full month of employment. Of course, we want to promote continuity in our teams and so this bonus is all yours providing you remain with us for at least 3 months, otherwise the amount is reclaimed in full.

Free Netflix Subscription -Sometimes it’s good to switch-off, by switching-on. To access your free subscription, email and let us know you’d like your voucher.

Extra Holiday (Annual Leave Loyalty Programme) - Loyalty to us is rewarded with loyalty to you. For every year you work with us, you’ll gain an additional day of paid annual leave (up to a maximum of 35 days inc. bank holidays). This is a significant 7 days above the statutory minimum of 28 days. You don’t need to opt in to enjoy this one, we’ll keep track, and it will accumulate automatically.

Paid Birthday - It’s our birthday present to you! This is automatically added onto your annual leave allowance, immediately. We recognise it may not always be possible to take annual leave on your actual birthday, so in some cases it may need to be the next available day. But we think that’s pretty good!

Monthly Award Scheme - At Kerensa Care & Support, our “Helping Hand” Award recognises your hard work and contribution with a £20 gift voucher for the winning nominee. As we grow in future, we’re excited to introduce even bigger and more exciting prizes! To submit nominations for your teammates, email your manager or

Employee Loan - We offer a £600 interest-free workplace loan if you ever need it. We hope that this can save you money if it stops you having to borrow money from elsewhere. It could be to upgrade a laptop, replace a boiler or fix your car, the loan is repaid over 12 months and deduct from your payslip each month. Email for more information or to apply.

Charity Days - We want support charity wherever we can, and so we want to support you to do the same. We encourage you to take a day each year to volunteer with our selected partner charity – and of course we pay your time to show our appreciation. We’ll be sharing more information soon on our partner charities.

Have a coffee on us - A key part of what we do is supporting people in the community. So when you’re out providing support, we’ll pay for a coffee up to £5 per month. Just send a picture of your receipt to and we’ll reimburse you in that months payroll.

Blue Light Discounts - A Blue Light card opens up hundreds discounts online and in high-street stores. If you don’t already have one, then sign-up, make the most of it, and email the receipt to so we can reimburse you. We don’t want it to cost you anything!

Investing in You - We value our people, their skills and personal development. We have already supported team members through a whole range of training and qualifications. If there is something you’re interested in doing, and you need support to access it, speak to your manager and we’ll see what we can do.

Summer Garden Parties - When summer rolls around we just cannot resist the temptation of a summer garden party. Keep your eyes peeled for this year’s date – last year there was a free BBQ, lots of garden games and we hosted a mini-village fete!

And finally… Kerensa Care & Support is an accredited Real Living Wage employer. This means that your wages will always stay ahead of inflation and allow you to earn a decent living, as we believe “an honest day’s work deserves a fair day’s pay”.

About You

We require an individual with experience in the care sector who is motivated and strives for excellence, has a caring demeanour and wants to bring out the best in people. Desirable but not essential, would be experience in recruiting people and growing a business. 

It is desired that you'll hold a C/4 grade or above for GCSE Maths & English, but this is not essential. 

A full UK driving licence, communication skills, IT skills, organisation skills, customer care skills, team working and being non judgmental but with a positive attitude are all required skills. 

About the Training

Over the course of 24 months, you will study modules such as communications and partnership working, leading, managing and coaching a team, performance management and appraisals, Governance and continuous improvement, resource management, decision making, risk management and managing concerns, managing quality and change, and entrepreneurial skills and innovation (these units may differ).

At the end of this training programme, you acheive a Level 5 qualification in Lead Adult Care, and will be awarded a Level 5 TQUK Diploma in Leadership and Management for Adult Care.

Additional Information

Location: Multiple locations across Truro, TR4

Total hours per week: 37.5

Future prospects: Upon completion, you may be in the position of Registered Manager. 

Your wage will vary depending on your prior experience and will range from £28,000 - £34,000 per annum. 

Apprentice Registered Manager

Truro, UK
Apprenticeships, Advanced Apprenticeship
£more than £25,000

Published on 5 Aug 2022

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