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Apprentice Support Desk Analyst

Employer description:

A leading UK food supplier providing the consumer with a range of great tasting food that includes fresh pork, gourmet sausages, cooked meats, air dried bacon and sandwiches along with a variety of non-meat products. Food is supplies under licensed brands and retailers private labels. 

Overview:

Cranswick are delighted to offer a ‘Digital & Technology Solutions Professional’ apprenticeship opportunity, for a duration of 48 months with an award of a BSc (Hons) in Digital & Technology Solutions and a role within the IT team upon successful completion. This apprenticeship will offer the opportunity to be part of an IT team that delivers IT support & projects within an ever-growing food manufacturing business. The successful candidate will engage with key stakeholders to further their learning and provide business support in supporting various users & systems throughout the business

You will be involved in supporting end users & businesses on the support desk with a view of rotating through the infrastructure team which will include security, networking, SQL/servers & cloud-based support. You will also be involved in various infrastructure projects which will include new builds & improving existing infrastructure. 

Main responsibilities:

  • Support end users across the business on day to day challenges
  • Support various systems across the business both at group level and site level
  • Assist in improving existing processes
  • Rotate through the support desk and infrastructure team to gain an understanding of IT at Cranswick
  • Assist the implementation and delivery of key technology projects and processes

Desired skills, experience and personal qualifications:

  • Strong communication skills
  • The ability to problem solve/troubleshoot
  • Team player, with the ability to self-manage
  • Strong time management skills
  • Confident & enthusiastic individual that can provide a great customer service

Desired qualifications:

  • 3 ‘A’ levels, BTEC or level 3 apprenticeship/extended diploma
  • GCSE English, Maths minimum C grade

Working week:

07:00 - 16:00 or 06:00 - 15:00 or 09:00 - 17:00.

37.5hrs a week.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apprentice Support Desk Analyst

QA Apprenticeships
Hull, UK
Advanced Apprenticeship

Published on 22 Apr 2021

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