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Apprentice Support Technician - Inverness (IV2) - 3802

Our client are looking for a tech savvy, young person to join their IT Systems and Networking Apprenticeship programme. Think you have what it takes?Apply now.

My client is a leading provider of quality business-grade voice and data communications. Based in Inverness and Glasgow with a national sales team and a country-wide network of top quality channel partners, they have been providing competitive telecommunications services to the business market throughout the UK and beyond since 1994. The ideal candidate has a passion for IT, is enthusiastic with an excellent attitude and willingness to progress and learn in an IT environment.

Job specification:

Key Responsibilities:

  • Logging faults and technical support related enquiries for our voice and data products on our CRM system, and raising with the appropriate supplier when necessary
  • Troubleshooting and investigating cases which include on-site visits if required
  • Testing faulty returned equipment and arranging replacements
  • Monitoring our Managed Router services to detect and investigate any early indications of potential problems and take action to resolve
  • Working closely with our internal Network Operations Team to resolve data issues
  • Maintaining regular contact with our Partners and/or customers during ongoing case management
  • Building RADIUS details on our RADIUS server for our broadband customers
  • Keeping our billing team updated with any billing requirements
  • Configuring Zyxel/Cisco/Draytek routers for our broadband and Ethernet products

Required Skills:

  • Strong communication skills
  • Excellent attitude and enthusiasm to learn
  • Genuine passion for IT
  • Organised
  • Hard working
  • Team player


You must have at least 5 National 5 grades, both qualifications must include Maths and English.

Additional Information:

  • Monday - Friday 8am - 4.30pm/ 9am - 5: 30pm - occaisonal on call support required
  • From GBP 8,000per year going up to GBP 10,000 after 3 month probation

Important Information

QA' s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.

For more information about QA Apprenticeships, please visit our website. Note:This advert may close early if a suitable candidate is found before the advertised close date is reached.

Apprentice Support Technician - Inverness (IV2) - 3802

Apprenticeships, Advanced Apprenticeship

Published on 23 Jul 2019