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Apprentice Technical Support- Kelty (KY4) - 6001

We are a small company with a diverse client base.The role would involve an involvement in remote and on-site support to a client base ranging from legal practices, investment banking clients, major logistical businesses, highland shooting estates through to micro businesses, teleworkers and community based project groups.This is an opportunity to join a young dynamic technology provider providing varied networking and technology solutions to the SME marketplace in Scotland.The role provides a fantastic opportunity to gain exposure to a very varied and challenging career with the technology sector. This role involves both remote, on-site support, system builds - both on client site and remotely. Key Responsibilities: You would be working with the following technologies: Cisco Meraki cloud managed networking SIP Telephony Windows Server environments Windows desktop environment Citrix VMWare Thin client technologies Satellite, EFM , leased line and standard DSL connectivityRequired Skills: An awareness and ideally some knowledge of networking and IP.An awareness and ideally some knowledge of leading desktop Operating Systems and ideally a knowledge of MS Office 2013/2010/2013/2016A rudimentary knowledge of basic LAN infrastructure.A knowledge or awareness of basic firewall and cyber security methods and practices.The ability to communicate with a diverse user base with limited or no technical knowledge in what can be pressurised situations.Must be completely comfortable using telephone, skype for business and remote support tools to assist customers and work with colleagues in remote locations.Comfortable working in a variety of environments as diverse as professional office environments to food production facilities.Must be prepared to undertake significant studying and be prepared to work towards industry qualifications.Must be a self starter, disciplined and be comfortable working alone or with colleagues in remote locationsAs the role involves travel to client site on occasions, either a driving licence and access to car or close proximity to a train station is required. QualificationsYou must have at least 5 National 5 grades, qualifications must include Maths and English.Additional Information: Monday - Friday9.00am - 5.30pmGBP 8000 - GBP 12000Important InformationQA' s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.For more information about QA Apprenticeships, please visit our website. Note:This advert may close early if a suitable candidate is found before the advertised close date is reached.

Apprentice Technical Support- Kelty (KY4) - 6001

Kelty KY4 0JR, UK
Apprenticeships, Advanced Apprenticeship

Published on 23 Jul 2019