Blackburn Audi Parts Consultant Apprentice

Volkswagen Group

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Volkswagen Group parts personnel are essential team members within the retailer. The parts department plays a vital role in selling parts and accessories, as well as providing assistance to both the service and vehicle sales departments in helping them to work effectively.

Parts advisors are also known as vehicle parts operatives. They are responsible for ordering, selling and managing stock control on a wide range of vehicle parts and accessories.

Duties may vary from employer to employer but will typically include:

  • Advising customers on how to solve a problem with their vehicle

  • Taking orders from customers both face to face and over the phone

  • Maintaining an ordered stock room and finding parts from stock

  • Raising invoices for parts sold

  • Liaison with other members of staff

Customers may include members of the public, service departments of dealerships, and garages.

On completion of the programme you will receive the following qualifications:

  • VCQ Level 3 in Vehicle Parts Operations

  • Level 2 Key and Core Skills Certificates

  • IMI Level 2 Technical Certificate and IMI Level 3 Diploma

  • Advanced Apprenticeship Completion Certificate

You must have a genuine interest working in the automotive sector and be committed to the two year apprenticeship programme. You must be willing to learn in hands on environment and will need to be confident with your IT skills.

Desired Qualifications : A minimum of three GCSE’s grades A-C (New Grades 4 – 9) in English, Maths and Science or the equivalent.

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