Business Administration Apprentice - Blaydon

Skills North East

Taking applications

  • Apprenticeships
  • Intermediate Apprenticeship
  • Advanced Apprenticeship
  • Business & Admin
  • Medical
  • Blaydon-on-tyne remove

This is an EXCELLENT opportunity for someone whose dream career is to work within a busy medical practice. There is a great chance of progression onto a Level 3 Diploma after this apprenticeship too, and hopefully full time employment. Get on the career ladder, do not miss out!

Working week

Monday - Friday, shifts TBC.

Total hours per week: 37.00



  • Respond to routine correspondence and enquiries from a range of clients
  • Customer based – face to face contact with patients, covering reception area
  • Dealing with sensitive information as well as patients prescriptions
  • Confidentiality and protecting patients data
  • Tasking duties from GP/HCP
  • Using practice database (Enisweb)
  • Be well presented at all times
  • Responding to email enquiries
  • Answering telephones and dealing with customer enquiries with an excellent telephone manner
  • Deal with customer contact effectively and efficiently, in line with the firm’s expectations and company ethos
  • Maintain manual and computerised filing systems
  • Dealing with clients face to face and over the phone to manage cases and communicating information correctly
  • Data entry using computerised systems
  • General office duties (faxing, filing, scanning, photocopying etc.)
  • Other roles and responsibilities where appropriate

Requirements and prospects

Desired skills

  • Good knowledge of Microsoft Office systems
  • Good keyboard skills
  • Excellent telephone manner
  • Numerate and Literate
  • Excellent communication and interpersonal skills
  • Ability to work to tight timescales
  • Good communication skills
  • Accurate and good attention to detail

 (Full training will be provided for the right candidate)

Personal qualities

  • Well presented
  • Comfortable working with figures
  • Confident
  • Reliable and punctual
  • Flexible
  • Proactive and ability to show initiative
  • Ambitious and desire to develop
  • Professional
  • Eager to learn

Desired qualifications

  • GCSE Grade A-C (or equivalent) in Maths, English and ICT

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