Business Administration Apprentice - Cipher-IT Ltd - Coventry

WCG (Warwickshire College Group)

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Employer: Cipher-IT Ltd

Fast-paced, customer-facing, full-time administration role within a successful Coventry IT support company, with plenty of opportunities to learn and progress.

The primary tasks will involve:

  • Answering calls
  • Raising support tickets and taking messages
  • Handling visitors 
  • General reception duties

The secondary tasks (in between above) will involve:

  • Working on company policies, e.g. health and safety, employee handbook, and GDPR
  • Scanning and filing
  • Monitoring of office stock
  • Data entry
  • Office maintenance (liaising with business park management)
  • Collecting and booking-in deliveries
  • Taking meeting minutes

Weekly wage: £173.25

Working week: 

Monday – 8.30am – 5.30pm
Tuesday – 8.30am – 5.30pm
Wednesday – 8.30am – 5.30pm
Thursday – 8.30am – 5.30pm
Friday 8.30am – 4.00pm. 

Total hours per week: 38.50

Expected duration: 18 months

Possible start date: 20 May 2019

Desired skills:

  • Computer literate
  • Fantastic phone manner
  • Good customer service
  • Good written English
  • Competent with Microsoft Office products

Personal qualities:

  • Self-motivated
  • Good attention to detail
  • ‘People person’/personable

Desired qualifications:

Minimum of GCSE (or equivalent) grade C/4 or above in English and maths.

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