Our client are an award-winning service provider, committed to providing exceptional customer experience are now looking to recruit an Apprentice to join the team. We have made substantial investments in the latest technologies and staff training to ensure that we can deliver nothing short of a world class customer experience. We have received awards for outstanding service, and are continually looking to improve our offering.
Job specification:
Responsibilities
- You may be expected to communicate via email, letter and/or on the telephone
- Create and update records and databases with personnel, financial and other data
- Checking and prepping data files to ensure they are to the customer's specifications.
- Answer telephones, transfer calls and take messages
- Handle inbound and outbound customer queries via telephone and email
- Deal with internal enquiries from other departments
- Other general administration support duties that the business may require
Qualities/Requirements
Good attention to detail
Motivated
A passion for learning
Team work
Excellent communication skills - both written and verbal
Problem solving skills
Desirable Skills
- Approachable, presentable, and able to build relationships. Candidates must deliver an immediate and constant impression of first class service
- A confident individual who is able to communicate with people at all levels
- A hard-working team player, capable of working under pressure without compromising the standard of their work
- A highly professional adaptable &reliable individual capable of remaining calm, logical &focused
- A self-motivated and pro-active individual able to show innovation, flexibility and alternative thinking
- An interest in pursuing a career within an accounts department
Qualifications required
3 x GCSE ( or equivalent)at grades A-C in any subject plus GCSE English and Maths ( or equivalents)at grade D or above
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