Business Administration Apprenticeship L2 - Morrison Utility Services - Hatfield, Hertfordshire

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  • Ref no.: MUS/V/314/AW
  • Salary: £15,795-£18.135

Job Purpose

Support delivery of a Mains renewal and Developer Services Water contract in partnership with Affinity Water.

The Apprenticeship Programme will be delivered by Oakland’s College.

  • Most of your training is carried out at your place of work through an Individual Learning Plan. This is designed to provide you with the support, supervision and work-based mentoring you will need.
  • An assessor will work alongside you and your employer to monitor your progress against nationally recognised qualifications within your vocational area. This ensures that while your needs – and those of your employer – are being met at a local level, the qualifications you gain meet the highest national standards.
  • Assessors also visit you at your workplace to see how you are putting your developing skills into practice on the job.
  • Classes will be taught by experienced professionals who will ensure you develop your technical knowledge and key skills.


  • Providing office support including customer and employee support
  • Keeping well-organised files and records of business activity
  • Researching company data and archived reports
  • Keeping computer databases up to date
  • Interacting with clients either on the phone or in person
  • Answering phones and connecting calls to the proper department
  • Following up on business communications, billing, and ordering
  • Communicating with materials suppliers and vendors
  • Invoicing
  • Using spreadsheets to track expenses and company spending
  • Collecting and inputting company data
  • Educating clients about what products/services are available and how to purchase them
  • Building relationships with clients
  • Preparing documents by printing, copying, and binding
  • Writing and editing company correspondence
  • Participating in office meetings and taking meeting minutes
  • Being ready for any other administrative tasks that are required

Skills/competencies/experience required

  • Knowledge or experience within an administration function.
  • Previous experience of providing administrative support would be an advantage.
  • Data entry, information gathering and production of reports, using databases and MS Office applications.
  • Excellent written and oral communication skills with the ability to communicate information clearly.
  • Good planning and organisational skills.
  • Good interpersonal skills - ability to form good working relationships.
  • Flexible & self-motivated.
  • Able to work independently and under own initiative with good time management
  • Intermediate knowledge of Word, Excel and PowerPoint is required

‘Morrison Utility Services values diversity and welcomes applications from all sections of the community. We are committed to equal opportunities.’

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