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Business Analyst Apprentice

Employer description: 

BPI OnDemand are Business Performance Improvement OnDemand, an award winning consultancy specialising in all things Customer Experience (CX). We understand that CX is not a tool, but a strategic Business process. By leveraging our expertise across Sales, Marketing and Customer Service automation, we stay with you for the entirety of your Digital journey. 

Main role and responsibilities: 

  • Resolve all customer issues right, first time, every time 
  • Provide a consultative approach to all fixes ensuring the customer gets the best available solution 
  • Using in house CRM, log all issues and resolutions to provide accurate status reports by agreed deadlines and when requested timely adhoc reports 
  • Ensure our customers receive the best possible service to encourage re-sign of managed service 
  • Deliver a world class customer experience through effective relationships with internal and external customers 
  • Support Project Managers in delivering best of breed solutions on time and to budget
  • Escalate and resolve service affecting issues that arise 
  • Ensure the deployment and administration is well controlled and delivered within agreed timescales 
  • Ensure that customer solutions are effectively delivered 
  • Seek and use customer feedback to improve the level of service offered to ensure that the customer is maintained 
  • Adhere to commercial governance in all support activities 

Desirable skills:  

  • Communicating for Impact – Able to communicate with enthusiasm and clarity, as well as be able to inspire and influence users 
  • Managing a changing Environment: Analytical, simplifies the complex and ambiguous, thinks laterally and creatively, displays sound judgements and solve problems 
  • Delivering Results – Can do, delivers, drives BPI OnDemand to win, Sets and prioritises challenging targets, Decisive, Makes decisions, Focused, manages own time and resources, Is cost conscious without reducing profitability, Manages risk 
  • Putting Customer First – Understands the value of profitable customers, Listens to and understands the customers’ needs, Delivers outstanding customer service 
  • Making a Personal Difference – Positive and courageous, Open, trustworthy and trusting, Resilient, takes personal responsibility, Curious, a real desire to learn 
  • Performing Through Our People – Motivates people and teams to perform, Values and adapts to different cultures 
  • Personal Development – Develops the capability and expertise of self and shows a drive and determination to progress BPI OnDemand 

Desired qualifications: 

  • A-Levels in ICT/Business/Computing  
  • Or an Apprenticeship in a similar subject (this must be at least the level below the planned programme)  
  • Or an International Baccalaureate at level 3 in ICT 

Benefits and Future prospects:  

  • Ping-pong table on site 
  • Casual dress code 
  • Socials 
  • Regular pay reviews 
  • Opportunity for a full time role on completing the apprenticeship 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

Business Analyst Apprentice

Bracknell, UK
Apprenticeships, Higher Apprenticeship

Published on 2 Jun 2020

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