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Business Support Apprentice

Location: Hertfordshire County Council, Stevenage, SG1 2FQ
Working Week: 37 hours per week, Monday – Friday, 09:00 – 17:30
Salary: Up to £10,000 per annum plus benefits & 25 days annual leave
Apprenticeship Qualification: L3 Business Administrator Standard
Expected Apprenticeship Duration: 18 months minimum

Serco has a strong commitment to apprentices and training and as a successful Serco apprentice, you will be provided with unparalleled support throughout the duration of your programme. You will develop the skills you need for the job by working alongside your colleagues and getting hands on experience. 

As our Business Professional apprentice, you’ll provide administrative business support to the Social Care Access Service team at Hertfordshire County Council. Working closely with the Service Delivery Manager and the Team manager you’ll work efficiently to update required data capture systems and support with ad hoc additional duties as required such as auditing, compliance and tracking expenditure. As part of the role you will utilise software packages such as Microsoft Office, supporting with the preparation of letters and documentation according to local procedures and statutory/legal requirements.

As part of the apprenticeship scheme we’ll provide you with L3 Business Administration and L2 Functional English and Maths training (all delivered by our Apprenticeship team at Serco). You’ll also have access to a treasure trove of development opportunities and enjoy the full training, support, and encouragement of our super-friendly team. You will develop the skills you need for the job by working alongside your colleagues and getting hands on experience.

About you

To be successful in this role you will need to be organised, able to plan and prioritise and be a real problem solver! So as well as excellent IT skills you’ll be someone who is thorough and organised in your working approach and be comfortable in dealing with multiple tasks at once.

The role requires a pro-active, well-organised and confident individual with a methodical approach to problem solving along with excellent customer service skills. Your ability to communicate effectively (both written and verbally) as well as being a committed team player is vital in keeping your internal customers happy.

We use a variety of online tools and technology, so you’ll be happy working with MS Office Suite and can easily turn your hand to online systems and tools. Lastly, you’ll need to have between an A* and E in Maths and English (or 9 to 2 under the new grading system) and have a strong interest in Business Administration.


Things to consider

Whilst this role will allow partial remote working, it is essential that you are able to travel daily to Stevenage to arrive on time for work.   [Subject to Covid-19 social distancing arrangements). 

Why Serco?

Meaningful and vital work:  You’ll provide efficient administrative support to the team to ensure effective delivery of Adult Social Care to the community

A world of opportunity: Our Apprenticeship Programmes encourage internal advancement and active support is given to all employees’ Continuous Professional Development;

Great people: You’ll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.   

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


When you click on the Apply button, you'll be directed to our website where you'll need to follow the steps to complete the application.  Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco supports fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).

Business Support Apprentice

Stevenage, UK
Advanced Apprenticeship
££10,000 - £15,000

Published on 16 Jul 2021

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