Capita Workforme and The Contact Company Inbound Customer Service Advisor Traineeship opportunity, Birkenhead

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Do you have a passion for delivering excellent customer service? Capita Worksforme are offering an exciting Traineeship with The Contact Company in Birkenhead. This valuable Traineeship is working towards an Inbound Customer Service Adviser role which gives you in-depth training to help you upskill, gain confidence and aimed at giving you the best chance of gaining employment within a reputable company within the telecommunications industry.

Our Traineeship will give you:

Classroom Training - Four-weeks classroom training to develop your knowledge of customer service and the Contact Company as a business. We will provide you with support to help you develop your customer service and interview techniques skills
Work Experience - After successful completion of the classroom training, you will join The Contact Company for three-weeks work experience which will help you
- Develop your skills
- Gain practical experience
- Add current work experience to your CV
- Meet new people
Guaranteed Interview - At the end of your work experience, The Contact Company will give you a guaranteed interview which will give you:
- The chance to get a job with The Contact Company or
- Really good advice about your next steps in the world of work
Support - You will receive ongoing support after your placement to help you:
- Make the most of your Traineeship
- Continue learning and find work

Inbound Customer Adviser objective and responsibility:

The key objective for an Inbound Customer Service Adviser at The Contact Company is to take calls from customers regarding the delivery of their products they are have ordered.

The main tasks and responsibilities are as follows:

Answer calls and respond to emails regarding their purchases
Handle customer inquiries both telephonically and by email
Provide customers with product and service information
Enter new customer and update existing customer information into system
Process orders, forms and applications
Document all call information according to standard operating procedures
Complete call logs and produce call reports

Key individual characteristics

A clear and friendly telephone voice
Good computer skills
Excellent communication skills
Good teamwork skills
Able to work unsupervised
Able to work quickly and under pressure
Must have professional attitude which dealing with customers

Am I eligible?

To be eligible for this Traineeship, you must be:

Actively looking for the right opportunity to start your career
Wanting to improve your skills and find work
Aged between 16 to 24 years old
No higher than Level 2 qualified
No unspent criminal convictions

Application closed

Capita Workforme and The Contact Company Inbound Customer Service Advisor Traineeship opportunity, Birkenhead

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