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Client Services Apprentice - Leavesden, Hertfordshire

The Job: 

  • Providing support to our Client Services team, the role will ensure efficient service delivery to our clients and customers.  

  • The successful candidate will collate and disseminate information within the department and to Productions and tenants.  

  • This role provides a link between the Client Services and Operations teams to deliver excellent production experience. 

The Daily: 


  • Receiving, processing and issuing incoming queries to the relevant parties to ensure a quick and efficient resolution of queries.  

  • Provide timely responses to our clients on the progress of their query. 

  • Assist with coordinating and conduction visits, events and tours to the Studios.  

  • Filing and maintaining records for Client Services and Operations  

  • To assist the team in the daily operation of the Studios  

  • Meet requirements for all WBSL functions to create an effective running Studio facility.  

  • To ensure that a high level of presentation is maintained in all areas of the Studio site. 

  • Any other duties which are appropriate to the post. 

  • Maintaining spreadsheets and bookings systems  


  • Ensuring that mail is despatched in time for daily collections, and the sorting and distribution of incoming post. 

  • Monitoring of stationery supplies and ordering as required. 


  • Assist Client Services and Operations with distribution of site information to all relevant parties on-site accurately and in a timely manner.  

  • Work within the team to consistently deliver an excellent level of customer service to all on and off-site clients. 

  • Welcome visitors to the department and direct them as appropriate. 

The Essentials: 

  • Strong organisational skills.  

  • Ability to work pro-actively to aid the Manager to ensure smooth running of the site. 

  • Good communication skills. 

  • Ability to give clear and concise instructions. 

  • Good research skills and the ability to draw information from various sources. 

  • Responsible and reliable.  

  • Ability to multi task and prioritise. 

  • Ability to work under pressure and meet deadlines. 

  • Self motivated, enthusiastic and capable of working on own initiative. 

  • A positive and patient attitude. 

The Nice-to-Haves: 

  • Previous experience of working within a fast based production environment is desirable. 

  • Experience of filing both hard and soft copy records and information in an effective manner. 

The Apprenticeship: 

  • Salary: £19,000  p/a 

  • Contract Length: 18 months   

  • Start Date: Likely to be 12th September 2021   

  • Course: Business Administration – Level 3 Qualification 

  • 20 days annual leave  

  • You will gain hands-on experience working on business-critical projects.    

  • You will have to opportunity to network and build relationships with professionals, executives, and other students passionate about their field.    

  • You will work with industry professionals to best position yourself for a full-time position upon completion of apprenticeship.    

  • You will be enrolled on our Early Careers learning & training programme, as well as having access to personal and professional development courses, executive speakers’ series, special screenings and more.    

  • You will have the chance to give back to the community.    

  • You will be one of over 100 WBD Early Careers employees, meaning you will have an important support network of other students, graduates and apprentices and plenty of opportunities to socialise!  

The Perks

  • Exclusive WarnerMedia events and advance screenings
  • Paid time off every year to volunteer for eligible employees
  • Access to well-being tools, resources, and freebies
  • Access to in-house learning and development resources
  • Part of the WarnerMedia family of powerhouse brands

WarnerMedia embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at

Client Services Apprentice - Leavesden, Hertfordshire

London, UK

Published on 16 May 2022

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