Contact Centre Apprenticeship - easyProperty

Babington

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easyProperty is an online estate agent start up, that aims to disrupt the traditional model of the high street estate agencies by using technology to cut fees to the home seller and landlord. We went to market in mid 2013 and have been expanding our offering to include Residential Lettings, Sales and Commercial Lettings. We aim to continue to grow our market share and we are now expanding our development team in order to meet the needs of the company’s ambitions. We are part of the easyGroup brand made famous by EasyJet.

 

The Role

The candidate that is successful in this opportunity will be responsible for multiple roles such as:

  • Answer both inbound and outbound calls and emails effectively within agreed timescales.
  • Identify customers’ needs and seize opportunities to upsell additional services and products.
  • Be the initial point of contact for any queries and complaints.
  • Promote and maximise use of the referral system at all times Meet personal/team qualitative and quantitative targets.
  • Follow communication ‘scripts’ when handling different topics.

 

The Person

This role requires a confident and friendly person, strong customer service with an enthusiastic, motivates and punctual personality. Candidate must be competent in Microsoft packages and ability to use own initiative.

 

The Reward

This is a 12-month apprenticeship paying a weekly wage of £140 and 40 hours per week Monday-Friday, you will achieve level 2 in Property Services plus functional skills in Maths, English and ICT are also available if required.

Upon completion of the apprenticeship, this company will be looking to keep the right individual on full time. There will also be the potential to progress onto other higher qualifications if desired.

This is a wonderful opportunity to earn while you learn, and get your foot in the door and apply your skills. Don’t miss out, apply today!

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