Customer Care Specialist

Anglian Water Services

Taking applications

  • Jobs
  • Customer Service
  • Hartlepool remove

Salary - £19, 679 per annum


Explore a new career with us. Fancy working in a company voted number 1 by its employee's on Glassdoor?


If you want to work in an environment where delighting customers every day is normal practice, and where our peoples wellbeing is a priority - then we want to hear from you!


We are now recruiting for our next intake of Top Customer Service Employees to start on 14th June!


What will you be doing?

You will become part of a thriving team working closely with our customers to deliver an outstanding service and ensuring that our customers are delighted with everything that Anglian Water does. Your role will involve speaking to customers, on inbound telephone calls, and dealing with a range of queries, whilst ensuring their questions, issues and concerns are resolved first time, every time! You'll give them a fantastic experience that ensures they remember Anglian Water for all the right reasons.

What do you need?


To be successful within this role you need to have a genuine care and passion for helping customers. You'll need to be able to work in a fast paced environment, and enjoy lots of interaction with your colleagues and our customers. This is an exciting time for the Water industry and for Anglian Water in particular, and we're looking for great people like you to help us continue delivering something special.


In return, we offer a permanent, full time, contract with a competitive annual salary of £19,679. The Care Centre is open 7 days a week, 7:30 - 21:00 Monday - Friday, 8:00 - 20:00 Saturday and 10:00 - 16:00 Sundays, so you will work to a variety of different shifts across this window. As well as an endless commitment to your development and career, you'll be joining a truly diverse organisation, where the opportunities are endless for those who want them.

What benefits do we offer?


Being a successful water company doesn't come easy! Our people are important to us and we want to make sure that we reward and recognize all of the great work that they do. Some of our benefits include:

  • Bonus scheme
  • Private health care
  • Competitive pension scheme
  • 23 days annual leave rising with length of service
  • Flexible benefits to support your wellbeing
  • Plus lots more!


We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential. We also take Health and Safety very seriously in everything that we do.


Once you have applied you will next hear from us after the closing date. Successful candidates will have a telephone interview with one of the team on 24th April - 1st May and then if successful will be invited to come to an interview that will be held between 13th May - 16th May


Please note the successful candidates will have their Induction Day on Friday 14th June, followed by a 3 week training Programme starting on 17th June. No annual leave is permitted during this period.



Application closing date: 23rd April 2019

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