Customer Insight Administrator Apprentice

QA

Apply From: 7th of May 2019
Application Deadline:
Salary: £13500.00 per year
Start Date: 7th of May 2019

Employer description: 


We are one of the UK’s leading housing associations – a member of the G15 group, with over 21,000 homes in London and the South East.


We’re 2018 Sunday Times top 100 Best Company to Work for. We invest a lot of time and resources in our people because we know it’s our people who will drive our success.


If you’d like to join us and help make a real difference, find out more about working at Catalyst.


Main role / Responsibilities: [will include but not be limited to]:



  • Complete research on behalf of the Customer Insight Team, undertaking project work as required
  • Ensure effective communication within the team including being the first point of contact for team members and with key stakeholders such as facilities and IT
  • Arrange and attend relevant departmental meeting, and produce agendas and minutes.
  • Support in the roll out of any new initiatives
  • Provide relief, high standard cover when required for the Customer Contact Centre and for any other customer contact that may need to be handled. 
  • Continually develop administrative and business knowledge to further develop in the business. 

Desirable Skills: 



  • Proven experience of providing administration support in a team environment
  • Ability to manage a diverse and varied workload and to prioritise effectively ensuring that deadlines are met. 
  • Ability to filter information and assess priorities. 

Personal Qualities:



  • Ability to filter information and assess priorities
  • Diplomatic, with excellent interpersonal and communication skills both written and oral. 
  • Highly IT literate and an expert user of MS Office application. 

Future Prospects: 


The future prospects include a permanent role once the apprenticeship has been successfully completed. 


Important Information:


QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.


To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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